Customer Resources

Terms & Conditions

Effective Date: September 27, 2024

Welcome to www.gulfcoastcabinetry.com ("the Site"), operated by Atherton & Co. LLC ("we," "our," or "us"). By using this Site or making a purchase, you agree to the following Terms & Conditions ("Terms"). If you do not agree, please do not use the Site or place any orders.

Products & Sales Channels

We offer two types of sales:

Sample doors are available for purchase directly on our website. These are intended for customer review and planning purposes.
Full cabinet orders are processed through a custom quote and invoicing system. Once selections are finalized, we issue an invoice through our third-party payment processor, QuickBooks. Payment must be received in full before your order is finalized unless otherwise stated in writing.

Payment Terms

By submitting payment through our website or QuickBooks invoice, you agree to the items, pricing, specifications, and any additional terms outlined.
We accept major credit cards and debit cards.
Quoted orders must be paid through the QuickBooks invoice sent to you.

Shipping and Delivery

For sample door purchases:

Orders are shipped within 3 business days after purchase.
Standard shipping rates apply and tracking information will be emailed once the order ships.

For full cabinet orders:

Orders are shipped 5 to 7 business days after production is completed.
Shipping is handled via LTL freight carriers or local pickup from designated warehouses.
Customers are responsible for any limited access delivery fees if the delivery location is not tractor/trailer accessible.
Storage fees may apply if pickup orders are not collected within 10 business days.

Returns and Damage Claims

Sample door purchases are final sale and non-returnable.

For cabinet orders:

Claims for missing or damaged items must be submitted within 5 business days of delivery to office@gulfcoastcabinetrynet with your order number and photos.
All returns must be pre-approved, must be in original unopened packaging, and are subject to a 20% restocking fee plus return shipping costs.
Refunds will be processed once returned items are received and inspected. Gulf Coast Cabinetry is not responsible for any delays caused by the customer’s financial institution.

Customer Responsibility

You are responsible for providing accurate and complete shipping, billing, and contact information.
We are not responsible for delays or errors caused by incorrect or incomplete information submitted by the customer.

Use of Our Site

By creating an account or using this Site, you agree to provide accurate information and to keep your account secure.
We reserve the right to suspend or terminate accounts that violate these Terms or misuse the Site.

Legal Terms

These Terms do not override any applicable consumer protection laws.
We may update these Terms at any time. Updates will be posted on this page with a new effective date. Continuing to use our Site or submitting payment after an update means you agree to the new Terms.

Contact Information

If you have any questions or concerns, you can reach us at:

Email: office@gulfcoastcabinetrynet
Phone: (813) 302-7012
Website: www.gulfcoastcabinetry.com

Warranty Coverage

Gulf Coast Cabinetry ("Gulf Coast") warrants to the original purchaser that its kitchen cabinetry, door hinges, and drawer glides are free from defects in material and workmanship under normal use and service with a LIMITED One Year Warranty on select products. This warranty applies exclusively to cabinetry installed in residential applications and is void for any applications outside of this scope, unless material is advertised otherwise.

Limitations and Exclusions

This warranty is not transferable and does not cover:

Normal wear and tear
Damage or defects resulting from accidents, misuse, abuse, or lack of necessary maintenance
Alterations or modifications made to the product
Improper installation, handling, or aftercare
Environmental conditions that may affect the cabinetry, such as extreme moisture, low humidity, flood, or fire
Labor expenses, including removal and reinstallation of products
Special orders, clearance orders, and discontinued items

Gulf Coast reserves the right to elect to repair or replace the defective product with a functionally equivalent product. Some replacement parts are subject to availability and may differ from the original parts received. The return of defective products may be required for a replacement to be issued. Costs associated with repair or replacement are the responsibility of Gulf Coast, while all other expenses incurred, including but not limited to removal, reinstallation, and labor expenses, shall be borne by the customer.

Natural Characteristics of Wood

Variations in color and grain pattern are inherent in wood and contribute to its natural beauty; these variations are not considered defects. Additionally, environmental factors, such as exposure to artificial or natural light, moisture, and cleaning agents, may cause changes in color over time. This process is considered normal and is not covered under this warranty.

Cabinet lines featuring a hand-applied glazed finish may exhibit random drips, runs, or color variations from door to door. These characteristics are typical of hand-applied finishes and do not constitute defects. Furthermore, it is normal for painted surfaces to show fractures at joints due to the natural expansion and contraction of wood, which is also not considered a defect.

Legal Rights

This warranty is valid only within the United States of America and is not transferable. To the extent permitted by law, this warranty excludes special, incidental, or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages or the limitations on how long an implied warranty lasts, so these exclusions may not apply to you. This warranty provides specific legal rights; you may have additional rights that vary by state.

Claims and Contact Information

To initiate a warranty claim or for any inquiries regarding this warranty, please contact Gulf Coast Cabinetry at office@gulfcoastcabinetry.net.

Privacy Policy

Type of website: Ecommerce

Effective date: 27th day of September, 2024

Purpose

The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

The personal data we will collect;
Use of collected data;
Who has access to the data collected; and
The rights of Site users.

This Privacy Policy applies in addition to the terms and conditions of our Site.

Consent

By using our Site users agree that they consent to:

The conditions set out in this Privacy Policy; and
The collection, use, and retention of the data listed in this Privacy Policy.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

First and last name;
Email address;
Phone number;
Address; and
Payment information.

This data may be collected using the following methods:

Creating an account
Submitting an order; and
Submitting a request form

How We Use Personal DataData collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this privacy policy.

The data we collect when the user performs certain functions may be used for the following purposes:

Communication.

Who We Share Personal Data With Employees

We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

If the law requires it;
If it is required for any legal proceeding;
To prove or protect our legal rights; and
To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data

User data will be stored for as long as the users online account exists. We do reserve the right to terminate a users online account without notice if the user is not using the account for it’s intent or becomes inactive past the point of 180-days.

Do Not Track Notice

Do Not Track ("DNT") is a privacy preference that you can set in certain web browsers. We do not track the users of our Site over time and across third party websites and therefore do not respond to browser-initiated DNT signals.

How to Opt-Out of Data Collection, Use or DisclosureWe provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:

You can opt-out of the use of your personal information for marketing emails. You can opt-out by clicking "unsubscribe" on the bottom of an email.
You can opt-out of the use of your personal information for marketing sms. You can opt-out by by responding "STOP" to any sms.

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

(813) 302-7012 office@gulfcoastcabinetry.net