Customer Resources

Terms & Conditions

These terms and conditions (the "Terms and Conditions") govern the use of www.gulfcoastcabinetry.com (the "Site"). This Site is owned and operated by Atherton & Co. LLC. This Site is an e-commerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Sale of Goods

These Terms and Conditions govern the sale of goods available on our Site.

The following goods are available on our Site:

RTA Cabinet Sample Doors

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Payments

We accept the following payment methods on our Site:

Credit Card; and
Debit.

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

Gulf Coast Cabinetry offers direct online purchases for sample doors only. All full cabinet orders, including kitchen and bath projects, are processed via custom quotes and invoicing. Once a final estimate is approved, an invoice will be issued through our third-party payment processor, QuickBooks.

Customers agree that all payments for quoted orders must be submitted through the provided QuickBooks invoice. Orders are not considered finalized or entered into production until payment is received in full, unless otherwise specified in writing. Gulf Coast Cabinetry reserves the right to cancel or delay any order for which payment has not been received or verified.

By approving and paying an invoice, the customer acknowledges acceptance of the quoted items, quantities, and specifications as outlined. All invoice payments are subject to the terms outlined in our Refund, Return, and Warranty policies.

Shipping and Delivery

All orders with no specified rush request will be prepared and shipped within three days of the order date. Gulf Coast Cabinetry offers shipping via LTL carriers, warehouse pickup, and rush orders.

LTL Shipping

Standard lead time for LTL shipments is 5 - 7 business days depending on your geographic location as it applies to the warehouse.
The consumer is responsible for ensuring the delivery address is accessible for tractor/trailers, or a limited access fee of $100 to the consumer will apply at the time of delivery.
Gulf Coast Cabinetry will automatically submit the order’s tracking number to both the account and directly to the consumers email once the shipment has been picked up.

Warehouse Pickup

Warehouse pickup will be available within 3 business day of submitting the order.
Orders must be picked up within 10 business days of your confirmation email date. After this period, your order is subject to a storage fee of roughly $30/day per order, with a maximum of a $300 charge. Orders not picked up within 10 days will be returned to inventory and the consumer will be refunded the amount minus to accumulated storage fees.

Rush Orders

If the user requests a rush on their order, please select “RUSH FEE” when submitting your order, rush fee’s are dependent on current carrier’s pricing and are not controlled by Gulf Coast Cabinetry or our suppliers. By clicking the “RUSH FEE” at checkout, you agree to take on any additional charge that the carrier requires.

Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays. You will be required to pay delivery charges in addition to the price for the goods you purchase. You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Replacements & Refunds

Replacement of Missing or Damaged Goods

Gulf Coast Cabinetry reserves the right to assess damages to the product and resolve the claim in a matter that works for both parties.
Damages that do not affect the structural integrity of the cabinet may not qualify for a full replacement.
Claims must be submitted within 5 business days of delivery and will require the submission of photo evidence of the damage. All damage claims must be sent to office@gulfcoastcabinetrynet with the order number and full customer name within the subject line (e.i. Subject: Jane Doe 123456).

Returned Merchandise Authorizations (RMA)

All returns must be authorized by Gulf Coast Cabinetry by submitting a request to office@gulfcoastcabinetrynet
Qualifying returns must be in their original, unopened packaging
When a return is requested, Gulf Coast Cabinetry will arrange the shipment to be picked up where it was originally dropped off, if the items have been moved/relocated, it is up to the consumer to detail the new pickup location, and it must be picked up from a location that is tractor/trailer accessible, otherwise the return will be denied.
Once the warehouse has received the return, a refund, minus a 20% restocking fee and the shipping coast to return, will be granted. It is the consumers responsibility to ensure that the payment method used for the refund is valid. Gulf Coast Cabinetry is not responsible for the amount of time it will take for the financial institution to finalize the refund.

Accounts

When you create an account on our Site, you agree to the following:

You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Consumer Protection Law

Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

(813) 302-7012 office@gulfcoastcabinetrynet

You can also contact us through the feedback form available on our Site.

Effective Date: 27th day of September, 2024

Warranty Coverage

Gulf Coast Cabinetry ("Gulf Coast") warrants to the original purchaser that its kitchen cabinetry, door hinges, and drawer glides are free from defects in material and workmanship under normal use and service with a LIMITED Lifetime Warranty on select products. This warranty applies exclusively to cabinetry installed in residential applications and is void for any applications outside of this scope, unless material is advertised otherwise.

Limitations and Exclusions

This warranty is not transferable and does not cover:

Normal wear and tear
Damage or defects resulting from accidents, misuse, abuse, or lack of necessary maintenance
Alterations or modifications made to the product
Improper installation, handling, or aftercare
Environmental conditions that may affect the cabinetry, such as extreme moisture, low humidity, flood, or fire
Labor expenses, including removal and reinstallation of products
Special orders, clearance orders, and discontinued items

Gulf Coast reserves the right to elect to repair or replace the defective product with a functionally equivalent product. Some replacement parts are subject to availability and may differ from the original parts received. The return of defective products may be required for a replacement to be issued. Costs associated with repair or replacement are the responsibility of Gulf Coast, while all other expenses incurred, including but not limited to removal, reinstallation, and labor expenses, shall be borne by the customer.

Natural Characteristics of Wood

Variations in color and grain pattern are inherent in wood and contribute to its natural beauty; these variations are not considered defects. Additionally, environmental factors, such as exposure to artificial or natural light, moisture, and cleaning agents, may cause changes in color over time. This process is considered normal and is not covered under this warranty.

Cabinet lines featuring a hand-applied glazed finish may exhibit random drips, runs, or color variations from door to door. These characteristics are typical of hand-applied finishes and do not constitute defects. Furthermore, it is normal for painted surfaces to show fractures at joints due to the natural expansion and contraction of wood, which is also not considered a defect.

Legal Rights

This warranty is valid only within the United States of America and is not transferable. To the extent permitted by law, this warranty excludes special, incidental, or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages or the limitations on how long an implied warranty lasts, so these exclusions may not apply to you. This warranty provides specific legal rights; you may have additional rights that vary by state.

Claims and Contact Information

To initiate a warranty claim or for any inquiries regarding this warranty, please contact Gulf Coast Cabinetry at office@gulfcoastcabinetry.net.

Privacy Policy

Type of website: Ecommerce

Effective date: 27th day of September, 2024

Purpose

The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

The personal data we will collect;
Use of collected data;
Who has access to the data collected; and
The rights of Site users.

This Privacy Policy applies in addition to the terms and conditions of our Site.

Consent

By using our Site users agree that they consent to:

The conditions set out in this Privacy Policy; and
The collection, use, and retention of the data listed in this Privacy Policy.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

First and last name;
Email address;
Phone number;
Address; and
Payment information.

This data may be collected using the following methods:

Creating an account
Submitting an order; and
Submitting a request form

How We Use Personal DataData collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this privacy policy.

The data we collect when the user performs certain functions may be used for the following purposes:

Communication.

Who We Share Personal Data With Employees

We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

If the law requires it;
If it is required for any legal proceeding;
To prove or protect our legal rights; and
To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data

User data will be stored for as long as the users online account exists. We do reserve the right to terminate a users online account without notice if the user is not using the account for it’s intent or becomes inactive past the point of 180-days.

Do Not Track Notice

Do Not Track ("DNT") is a privacy preference that you can set in certain web browsers. We do not track the users of our Site over time and across third party websites and therefore do not respond to browser-initiated DNT signals.

How to Opt-Out of Data Collection, Use or DisclosureWe provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:

You can opt-out of the use of your personal information for marketing emails. You can opt-out by clicking "unsubscribe" on the bottom of an email.
You can opt-out of the use of your personal information for marketing sms. You can opt-out by by responding "STOP" to any sms.

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

(813) 302-7012 office@gulfcoastcabinetry.net