Customer Resources

Terms & Conditions

Effective Date: August 05, 2025
Welcome to www.gulfcoastcabinetry.com (the “Site”), owned and operated by Atherton & Co. LLC (“we,” “our,” “us”). These Terms & Conditions (“Terms”) govern your use of the Site and your purchases from Gulf Coast Cabinetry. By accessing or using the Site, or by submitting payment through one of our third-party platforms, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use the Site or proceed with any purchase.

1. Use of This Website

You may use the Site only for lawful purposes. You agree not to:

Use the Site in any way that violates applicable laws or regulations
Interfere with the Site’s functionality or security
Access or attempt to access data or accounts not intended for you
Reproduce or distribute Site content without our written permission

We reserve the right to suspend access or cancel orders for any user who misuses the Site or violates these Terms.

2. Sales Channels

We offer two types of product sales:

A. Online Purchases – Sample Doors Only
Sample cabinet doors are available for direct purchase via our website. These are intended for design review and quality assessment purposes only. All sample sales are final.

B. Full Cabinet Orders – Custom Quote & Invoicing
All full cabinet orders are processed through a custom quote system. Once selections are finalized, an invoice will be issued via QuickBooks or Square. Payment must be received in full before production and shipment begins, unless otherwise agreed in writing.

3. Payments

By submitting payment, you agree to the details, specifications, pricing, and delivery terms outlined in your invoice.
Orders are not finalized until full payment is received. Invoices are valid for 30 days unless otherwise stated.
Accepted payment methods include all major credit/debit cards and electronic payment through QuickBooks or Square.

4. Shipping & Delivery

Sample Door Orders:
Ship within 3 business days. Tracking will be provided by email.

Full Cabinet Orders:

RTA (Ready-to-Assemble): Ship within 4–8 business days after payment.
Assembled Cabinets: Require 7–10 business days before local delivery or pickup.
Transit times average 5–10 business days (not including weekends/holidays).
Residential deliveries may require additional time.

Important Notes:

Delivery location must be tractor-trailer accessible.
Limited access and lift gate services may incur additional fees.
Only one delivery attempt is included. Redelivery fees are the customer’s responsibility.
Shipping and handling charges are non-refundable.

Delivery Limitation & Regulations:

Freight & delivery is fulfilled by third-party vendors paid by Gulf Coast Cabinetry.

Please ensure a clear & level path to an accessible porch or driveway is present at the time of delivery, and that the area in which pallets are to be dropped is free of debris, large objects, and any other obstacles that might prevent the proper transportation and delivery of palletized orders. Due to liability purposes, in-home delivery is prohibited for all palletized orders, this limitation extends to attached or detached garages, sheds, and any other enclosed structure where the driver will have to enter or pass through a door.

The third-party driver reserves the right to refuse delivery where obstacles are present and may apply a limited access violation fee to the freight total. Gulf Coast Cabinetry is not responsible for fees/charges accrued due to limited access violations.

Once the delivery is received, it is the customers responsibility to transport all pieces into the home. Damages caused improper storage prior to installation will not be eligible for return or replacement.

5. Receiving Deliveries

The customer is responsible for:

Being present for delivery or arranging for a authorized party to be present
Inspecting packaging and pallets prior to signing the POD (proof of delivery)
Transporting pieces from the drop off point into the home (delivery driver is not responsible for in-home delivery)

If missing/damaged items are present customer is also responsible for

Photographing any and all effected pieces
Collecting thorough documentation or the damaged shipment
Notifying the delivery driver of the issues
Notating all damaged pieces on the POD prior to the delivery driver leaving the property

See section 7 for more information on submitting a claim for missing/damaged items

Failure to note damage or issues at delivery may void your eligibility for replacement, so please be sure to inspect thoroughly before signing off on anything.

Customers are to NEVER refuse a delivery (even if damages are present) unless instructed by Gulf Coast Cabinetry. If a delivery is refused without the knowledge or instruction of Gulf Coast Cabinetry, a new shipment will not be eligible for release until the refused shipment has been received & inspected by the warehouse.

All additional shipping fees accrued due to redelivery is the customers responsibility, Gulf Coast Cabinetry reserves the right to hold the order until all dues are paid, if the customer refuses, a standard refund will be processed following the conditions in section 6.

6. Returns

Returns are accepted only under the following conditions:

You must contact office@gulfcoastcabinetry.net for return authorization.
Returns must be requested within 30 days of shipment or pickup.
Items must be in their original box, unassembled, and unused prior to return.
A 20% restocking fee applies to all approved returns.
Return shipping is the responsibility of the customer, Gulf Coast Cabinetry is not responsible for refunding shipping charges or additional fees accrued by the customer during the return process.

Items Not Eligible for Return:

Assembled, installed, modified, or damaged items (see section 5 for more information on handling damaged items)
Special order or clearance items

Refunds are issued upon inspection of returned items and processed to the original payment method or issued as store credit.

Refundable sample doors are handle separately from other returns, please navigate over to the "Sample Door Refund Policy" tab to review the rules around our refundable sample doors.

7. Damages & Missing Items

Claims must be submitted in writing with photos to: office@gulfcoastcabinetry.net

Deadlines:

Freight damage: within 72 hours of delivery
Concealed damage or missing parts: within 5 business days
Manufacturer defects: within 30 days of receipt

Items must remain unassembled and in original packaging for review. Include your order number, issue description, clear photos (including SKUs and box labels), and POD images if applicable.

8. Warranties

Cabinet warranties vary by manufacturer. Gulf Coast Cabinetry does not offer a universal warranty across all cabinet lines.

To obtain warranty details for a specific cabinet style, please contact us prior to purchase or navigate to the desired cabinet option landing page and click the "warranty" tab.

A copy of the relevant warranty will also be provided with your order upon submission.

Warranties are governed by the terms and limitations of each manufacturer and may vary based on product construction, finish, and usage. Warranty claims are subject to manufacturer review.

9. Changes to Terms

We reserve the right to update or revise these Terms at any time. Changes will be posted on this page with the updated effective date. Continued use of the Site or submission of payment constitutes acceptance of the current Terms.

10. Contact Us

Have questions? Contact us anytime:
📧 office@gulfcoastcabinetry.net
📞 (813) 302-7012

Privacy Policy

Type of website: Ecommerce

Effective date: 27th day of September, 2024

Purpose

The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

The personal data we will collect;
Use of collected data;
Who has access to the data collected; and
The rights of Site users.

This Privacy Policy applies in addition to the terms and conditions of our Site.

Consent

By using our Site users agree that they consent to:

The conditions set out in this Privacy Policy; and
The collection, use, and retention of the data listed in this Privacy Policy.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

First and last name;
Email address;
Phone number;
Address; and
Payment information.

This data may be collected using the following methods:

Creating an account
Submitting an order; and
Submitting a request form

How We Use Personal DataData collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this privacy policy.

The data we collect when the user performs certain functions may be used for the following purposes:

Communication.

Who We Share Personal Data With Employees

We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

If the law requires it;
If it is required for any legal proceeding;
To prove or protect our legal rights; and
To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data

User data will be stored for as long as the users online account exists. We do reserve the right to terminate a users online account without notice if the user is not using the account for it’s intent or becomes inactive past the point of 180-days.

Do Not Track Notice

Do Not Track ("DNT") is a privacy preference that you can set in certain web browsers. We do not track the users of our Site over time and across third party websites and therefore do not respond to browser-initiated DNT signals.

How to Opt-Out of Data Collection, Use or DisclosureWe provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:

You can opt-out of the use of your personal information for marketing emails. You can opt-out by clicking "unsubscribe" on the bottom of an email.
You can opt-out of the use of your personal information for marketing sms. You can opt-out by by responding "STOP" to any sms.

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

(813) 302-7012 office@gulfcoastcabinetry.net

Gulf Coast Cabinetry – Sample Door Policy

Effective Date: August 05, 2025

At Gulf Coast Cabinetry, we understand that selecting the perfect cabinetry is an important decision. To help you choose confidently, we offer refundable sample doors under the following terms:

Refund Eligibility

Customers may order any number of sample doors.
The cost of up to three (3) sample doors — not exceeding a total of $75 — is refundable, excluding any shipping charges or additional delivery fees.

Refunds are available in two scenarios:

With a Complete Project Order
- Once a final cabinetry order is placed, Gulf Coast Cabinetry will provide a prepaid return shipping label for up to three (3) sample doors.
- Returned doors must arrive within 45 days of the complete project order being placed to qualify for the refund.
Without a Complete Project Order
- Customers who choose not to place an order may still return up to three (3) sample doors for a refund.
- In this case, the customer is responsible for arranging and covering the return shipping cost.
- Returned doors must arrive within 60 days of the original sample door purchase date.

Return Conditions

All returned sample doors must arrive in good condition suitable for resale free from chips, scratches, un-natural color variations, or any other defects that were not present at the time of sale.
Refunds are processed to the original payment method once returned items are received and inspected.
Refunds do not include shipping costs or any other fees associated with the original sample order.

Missed Return Window

If the sample doors are not returned within the required timeframe (45 days with an order or 60 days without), the purchase becomes non-refundable.
Customers may contact Gulf Coast Cabinetry’s management team if extenuating circumstances prevent a timely return. Extensions are granted at management’s discretion.

Gulf Coast Cabinetry reserves the right to retain returned items without issuing a refund if:

They are received outside of the eligible return window
They exceed the three-door refundable limit
They are damaged or otherwise unsellable

Customers who submit an ineligible return may request the items be returned back to them. In such cases, the customer must provide a prepaid return shipping label before Gulf Coast Cabinetry will release the product back to the customer.

Acknowledgment

By purchasing sample doors, you acknowledge and agree to the terms outlined in this Sample Door Policy.